I have been focusing a lot on blogging this summer. In fact, I just wrote a guest post for ReputationDR Weblog in which I discuss how you can prevent an angry business customer from ruining your online reputation. ReputationDR specializes in online reputation management and their blog features a variety of tips on preemptive reputation management.
If a customer or employee has something negative to say, it is better to give them a safe place to do this, such as an internal discussion board, to keep them from voicing their opinion on a public forum. My post explains how to create a successful discussion board and how to respond to negative comments about your company.
To read the entire post and share your thoughts, click here.