Why Good Leaders Take Time to Gain Fresh Perspective

The higher up you are in your organization, the more time you should spend working on your business, not working in your business. A functional manager, for example, like someone who manages a call center, can perhaps spend 95% of … Read More


Recruiting and Hiring Younger Generations

The steps that you company needs to take to hire people who are members of the younger generations are different from the steps you have traditionally followed when hiring people from the older generations. Job applicants from the younger generations … Read More


Attitude Is a Multiplier

If you say the word “attitude” to people in the training community, most of us will think about presenters who burst into a room and try to knock trainees over with high bursts of energy. That’s not a bad image. … Read More


Tap Ingaged Listening to Gain Deeper Customer Insights

Are you suffering from a lack of marketing data? I didn’t think you were. If you’re like most marketers today, you have way too much data, not way too little. You’re inundated with data from focus groups, customer surveys, online … Read More


5 Secret Benefits That Only Training Can Provide

We are pleased that this article by Evan Hackel was chosen for publication in TrainingIndustry.com. Reproduced with permission.   By Evan Hackel   Training creates a company that operates better, because employees have superior skills. But you knew that. Chances … Read More