I just recently had a conversation with a very senior franchise executive. He made an interesting point, he said that I have 85% franchisee satisfaction, is there a real ROI in improving that number. He went on to say that…
Is there an economic benefit to increased engagement? That’s the question at hand. I don’t know of any measures that directly calculate the economic benefit of having engaged members or franchisees…or customers for that matter. Yet there are studies that…
Fear of collaboration is it’s biggest deterrent.
What are you doing in your group? Herding sheep or leading a pack of wolves?
The question is, how do you create passion in your organization? Unfortunately, passion does NOT come by wishing, dreaming, hoping or even telling people to be passionate.