Start to listen for what other people are saying that is right, not for what is wrong. In this way, you will discover nuggets of wisdom that you can then focus on, ask about, and develop.
Leaders at many companies typically use the term collaboration to describe brainstorming sessions that are held to generate ideas around a specific topic or problem. The leaders of those companies often seem to believe that effective collaboration means getting people … Read More
I was visiting the office of a franchise owner a few months ago. While we were chatting, he happened to be checking his email. I noticed that he ignoring some messages, opening others for a quick look, forwarding some without … Read More
By Evan Hackel Imagine a well-run franchise as an orchestra. All of the musicians are attentive, working together and following the conductor’s lead to make a beautiful piece of music. Next, imagine what it would be like to be conducting … Read More
Companies tend to hear from two types of customers – the very mad and the very happy. Meanwhile, the vast middle is quiet. Surveys and the ever-popular Net Promoter Score give great directions but at best only highlight issues. It … Read More
The process of running an effective business is built on a foundation of good communication. Yet good communication eludes us. It seems that the fundamentals of how we communicate are broken. Take a moment to consider how things would … Read More