Invite and encourage everyone to define, shape and implement the organization’s vision and mission.
The Globoforce Work Human Research Institute recently asked 2,700 American workers to name what motivates them at work . . . and what demotivates them too. Based on the study, the Institute identified what it calls the Three Biggest Performance … Read More
Start to listen for what other people are saying that is right, not for what is wrong. In this way, you will discover nuggets of wisdom that you can then focus on, ask about, and develop.
Leaders at many companies typically use the term collaboration to describe brainstorming sessions that are held to generate ideas around a specific topic or problem. The leaders of those companies often seem to believe that effective collaboration means getting people … Read More
I had a call from one of my clients, a franchise brand. I cannot give the company’s name in this article, but you know them. They have branded walk-in locations in hundreds of cities and towns across America – probably … Read More
Companies tend to hear from two types of customers – the very mad and the very happy. Meanwhile, the vast middle is quiet. Surveys and the ever-popular Net Promoter Score give great directions but at best only highlight issues. It … Read More
The process of running an effective business is built on a foundation of good communication. Yet good communication eludes us. It seems that the fundamentals of how we communicate are broken. Take a moment to consider how things would … Read More
“9 Things that Make Good People Quit,” an article by Travis Bradberry in Entrepreneur on March 28, offers an eye-opening, quick overview of some company behaviors that drive good employees out the door. Bradberry highlights these nine mistakes companies … Read More
“Engagement” is the buzzword in business nowadays. But what does it really mean, and is it really enough? When we think about the fans who root for a particular team, they are certainly engaged. They read the sports pages, go … Read More
“Even Your Satisfied Employees Are Job Hunting in January,” an article on Salary.Com, reports that finding a new job could be the most popular New Year’s resolution of all. Citing a study conducted by Salary.com, the article notes that as … Read More