Enabling Employees to Do What They Want to Do

“Why don’t employees do what we tell them to do?” is a question we hear a lot in business. It implies that employees are intentionally misbehaving, frustrating company leaders, and ignoring instructions. It also implies that they think they have … Read More


Tap the Power of Collaboration

Leaders at many companies typically use the term collaboration to describe brainstorming sessions that are held to generate ideas around a specific topic or problem. The leaders of those companies often seem to believe that effective collaboration means getting people … Read More


Why Good Leaders Take Time to Gain Fresh Perspective

The higher up you are in your organization, the more time you should spend working on your business, not working in your business. A functional manager, for example, like someone who manages a call center, can perhaps spend 95% of … Read More


Tap Ingaged Listening to Gain Deeper Customer Insights

Are you suffering from a lack of marketing data? I didn’t think you were. If you’re like most marketers today, you have way too much data, not way too little. You’re inundated with data from focus groups, customer surveys, online … Read More


Why Good Leaders Take Time to Gain Fresh Perspective

  The higher up you are in your organization, the more time you should spend working on your business, not working in your business. A functional manager, for example, like someone who manages a call center, can perhaps spend 95% … Read More


Are You Making Faulty Assumptions about Millennials?

One of my colleagues recently attended a panel discussion about millennials. A business professor and two millennial-age entrepreneurs were on the panel. There were about 25 people in the audience. “The conversation was pretty academic until the topic of sexism … Read More