The higher up you are in your organization, the more time you should spend working on your business, not working in your business. A functional manager, for example, like someone who manages a call center, can perhaps spend 95% of … Read More
I had a call from one of my clients, a franchise brand. I cannot give the company’s name in this article, but you know them. They have branded walk-in locations in hundreds of cities and towns across America – probably … Read More
Are you suffering from a lack of marketing data? I didn’t think you were. If you’re like most marketers today, you have way too much data, not way too little. You’re inundated with data from focus groups, customer surveys, online … Read More
The higher up you are in your organization, the more time you should spend working on your business, not working in your business. A functional manager, for example, like someone who manages a call center, can perhaps spend 95% … Read More
One of my colleagues recently attended a panel discussion about millennials. A business professor and two millennial-age entrepreneurs were on the panel. There were about 25 people in the audience. “The conversation was pretty academic until the topic of sexism … Read More
In my new book Ingaged Leadership, I write that when leaders invite people to bring their beliefs, emotions, ambitions and hearts to a shared enterprise, extraordinary things happen. When everyone works together in Ingaged partnership, the organization becomes vastly … Read More
Work burns people out, it’s a reality. There are real costs that include high turnover, lack of innovation, mistakes and poor customer service, to name a few. Of course, all of those problems result in stress to people and the … Read More
What is Ingaged Leadership? It is a new leadership practice in which leaders invite everyone to not just work hard, but to commit their best ideas, ambitions, emotions and even their hearts to a new kind of partnership with the … Read More
I am a CEO, and I have worked with many other top executives during my career. So I speak from experience when I say that this could be the biggest day-to-day frustration many leaders face . . . “I tell … Read More
Companies tend to hear from two types of customers – the very mad and the very happy. Meanwhile, the vast middle is quiet. Surveys and the ever-popular Net Promoter Score give great directions but at best only highlight issues. It … Read More