Businesses of all kinds are offering classes, podcasts, informational sessions where customers can connect and share meaningful experiences together.
By Evan Hackel January was the month when people everywhere make resolutions. But smart franchise professionals set and reach goals all through the year. And looking back, do you see that you set New Year’s goals for 2020 and now…
By Evan Hackel The higher up you are in your organization, the more time you should spend working on your business, not working in your business. A functional manager, for example, like someone who manages a call center, can perhaps spend 95% of the day supervising subordinates, tracking…
Even though the recovery might still be a little in the future, now is the time to start thinking about the kind of leadership that it will take to lead your organization during the coming upswing. Here are some books that offer important leadership lessons.
Manager/employee touch-base meetings were created to be better than yearly or twice-yearly job reviews; they are especially effective when you are leading younger generations. Why are touch-base meetings more effective than old-fashioned, standard job reviews? First and foremost, they take…
Guest Post by Bob Dearing, CFE First, what is a tribe? A tribe is commonly described as a group of people that are connected to each other with an acknowledged leader and shared common ideals or set of mutual goals.…
Customers become more satisfied increase when they are dealing with employees who have been trained to resolve conflicts or – even better – to provide customers with solutions that prevent real conflict from arising at all.
Although generalizations about any demographic group tend to be flawed, here are some attitudes that tend to be shared by a significant number of members of this cohort. I have observed these traits in younger millennials I have hired and supervised, and I am willing to bet that you have too.