Franchisees and cooperatives are overwhelmed with communication. Consequently they’re being trained not to pay attention to any of it. The key is to have less communication that people listen to, but the communication should be of better quality. In…
The unwritten rules that every franchisee should know It has been proven in many recent studies that engagement is 20% culture and 80% climate. If culture and climate are so important in a franchise, shouldn’t franchisees understand the rules that…
When it comes to trust, where does your organization lie? Trust is the seed from which successful business relationships grow. In order for an organization to reach its fullest potential, there needs to be an atmosphere of trust within that…
In today’s fast-paced, ever-changing, technology-driven workplace, many people face the prospect of being replaced by a machine that can do their job faster and without error. But there is one thing that will remain the same no matter how many…
In today’s unstable economy, it is customer loyalty that keeps so many businesses afloat. But how can businesses attract and maintain these loyal customers with so much competition? Probably the best way is through impeccable customer service, and to have…
In addition to franchise operations executives from around the country (and around the globe for that matter), the Boston Franchise OPS also drew some interest from members of the New England Franchise Association (I’m on NEFA’s board of directors). In…
We just wrapped another successful Franchise Operations Performance Summit (OPS), this time in Boston. This particular OPS, however, had special meaning for more than just what we covered during the two days of workshops. For those of you unfamiliar with…
How is Franchise Operations Performance Summit (OPS) a one-of-a-kind event? For starters, it is the only franchise executive conference dedicated to operations performance excellence. Period. And if you’re a franchise operations executive or manager, the clock is ticking your chance…