My new book Ingaging Leadership: A new approach to leading that builds excellence and organizational success was published only last month. I am delighted to report that company leaders are already reporting that they are using Ingaged Leadership, a philosophy…
Last winter, when everyone at Tortal Training sat down to do our annual review we asked ourselves a few questions. Who is Tortal Training? Are we being true to our company mission? How can we help advance the training industry?…
I was really looking forward to Dina Dwyer Owen’s new book Values Inc. I know Dina personally and have done a fair amount of work with the Dwyer group. I been fortunate to see first-hand how they really live their…
When people speak with any level of passion or conviction, they speak as if what they’re saying is a fact. In reality, what they’re saying is their opinion. When you state an opinion as a fact, your audience then believes…
Recently, at the IFA Conference we had many franchisors stopping by to chat. Apparently, our booth backdrop spoke to them, perhaps because the word engagement could be heard loudly and often at the convention by speakers and attendees alike. Many…
I was just talking to a friend of mine who has a daughter she just sent to boarding school. Her daughter was enjoying boarding school, but was having difficulties dealing with being responsible for her schedule. No mommy was there…
Just how important is communication? I would argue communications is the life blood of all organizations. And, that when you get down to the it, the root causes are created by communication issues. I’m constantly hearing from franchise professionals that…
Franchisees and cooperatives are overwhelmed with communication. Consequently they’re being trained not to pay attention to any of it. The key is to have less communication that people listen to, but the communication should be of better quality. In…
The unwritten rules that every franchisee should know It has been proven in many recent studies that engagement is 20% culture and 80% climate. If culture and climate are so important in a franchise, shouldn’t franchisees understand the rules that…
When it comes to trust, where does your organization lie? Trust is the seed from which successful business relationships grow. In order for an organization to reach its fullest potential, there needs to be an atmosphere of trust within that…