Franchise Operations Performance Summit (OPS) in Atlanta to explore key elements in operational excellence; communication; training and customer service


Evan Hackel, founder of Ingage Consulting will be one of several experts speaking at the Franchise Operations Performance Summit, Dec. 11-12 in Atlanta at the W Hotel
Evan Hackel, founder of Ingage Consulting will be one of several experts speaking at the Franchise Operations Performance Summit, Dec. 11-12 in Atlanta at the W Hotel

This OPS Summit, with an all new agenda, will examine how you can become more operationally efficient across a franchise system. Franchise Operations Performance Summit (OPS), the only franchise executive conference dedicated to operations performance excellence is coming to Atlanta on December 11-12.  Attendees will learn innovative techniques to re-energize their communications and training programs.

“We will help the franchise executive breakdown the barriers to communication and offer suggestions on how to build up a communication plan utilizing technology in a way that makes sense for their business, said  Evan Hackel,  a speaker at Franchise OPS and founder of Ingage Consulting.

Attendees will have the opportunity at this interactive OPS Summit to share their own perspectives; best practices; explore solutions and develop action plans they can take away and implement immediately.  The Franchise OPS topics are determined by an Advisory Council made up of franchise executives to insure topics presented are relevant to the challenges franchisors face on a day to day basis.

Said Hackel, “The opportunity to participate in “On the Floor” roundtable discussions where real issues are presented and solutions are discovered by their peers adds tremendous value to what participants take home with them.  Participant interaction, rather than listening to speakers at a podium all day is a much more enjoyable and productive educational experience.”

Other topics on the agenda critical to operational success include:

  • Measuring customer service effectiveness while protecting your brand
  • Brainstorming Human Resource issues: Hiring; Retention  & Reviewing
  • New Concepts in Franchise Compliance simplified
  • Discovering the benefits of Advisory Councils
  • Finding and executing the right training for your business without increasing your cost

“In our training session we will examine all the elements of delivering an effective training program whether it be live; online; onboarding  or by social media,” said Cordell Riley, president of Tortal Training and a  speaker at Franchise OPS.  “Innovations in operational procedures and new trends in technology are constantly emerging so even if a franchise executive has attended an OPS Summit in the past, they should plan on attending this Summit as it offers an entirely new agenda.”

In addition to the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, Franchise OPS offers the added bonus of being approved for 300 CFE credits by the International Franchise Association.

For complete information about the Franchise Operations Performance Summit, including registration details, visit Interested attendees can save $100 with Early Bird Registration prior to November 12.

About Ingage Consulting

Ingage consulting is a management consulting firm that works with franchisors and franchisees to increase sales and satisfaction; improve growth and retention and boosts loyalty and profits with their unique engagement methodology.

Evan Hackel, Ingage founder and management expert has more than two decades of experience in best practices, turnaround strategies and team dynamics. He is often engaged to analyze businesses, provide recommendations and facilitate strategic planning. He is a member of the International Franchise Association and a board member of the New England Franchise Association.  Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA.  For more information, contact (781) 281-9390 or visit the website