Tortal, an Ingage Consulting company, launches new Advisory Council to help optimize training programs and service offerings

The Tortal Advisory Council. Front row, left to right: Evan Hackel, Ingage Consulting, Debbie Huffman, Interim Healthcare; Danny Pagan, Tortal; Sandy Craven, SportClips. Back row, left to right: P. Allan Young, ShelfGenie; Ron DeFrece, Big Frog; Kathy Deal, Rita's; and Cordell Riley, president of Tortal.
The Tortal Advisory Council. Front row, left to right: Evan Hackel, Ingage Consulting, Debbie Huffman, Interim Healthcare; Danny Pagan, Tortal; Sandy Craven, SportClips. Back row, left to right: P. Allan Young, ShelfGenie; Ron DeFrece, Big Frog; Kathy Deal, Rita’s; and Cordell Riley, president of Tortal.

One of the big reasons we acquired Tortal earlier this year was the synchronicity of the two companies’ values

and how our focus on engagement would mesh perfectly with the delivery of online training programs and vice versa. Exhibit A of that argument is Tortal’s recent creation of an advisory council for its clients.

“With our new advisory council, we’re going beyond a post-training survey to involve our clients in how we can improve our products and offerings as well as our implementation,”said Cordell Riley, president of Tortal.

Tortal’s Advisory Council first met in May at our corporate headquarters here in Woburn, MA. In addition to Cordell and his Tortal colleague Danny Pagan, the meeting was attended by Advisory Council members Kathy Deal of Rita’s, Sandy Craven of SportClips, Debbie Huffman of Interim Healthcare, Ron DeFrece of Big Frog and P. Allan Young of ShelfGenie. I also attended along with Ingage Consulting’s Deb Binder.

Beyond introductions and discussions about the role of the Advisory Council, the inaugural meeting included conversations about enhancements with Tortal products, new content and the mobile capabilities of Tortal training programs.

Said Cordell, “I’d say the first advisory council meeting was a smashing success. In fact, our next LMS enhancements roll out in a few weeks and many of them are a direct result of the input we received at this meeting.”

The Tortal Advisory Council is slated to meet in person as well as meeting via conference calls and webinar during the course of the year.

For more information on Tortal, please visit www.tortal.net.