In addition to franchise operations executives from around the country (and around the globe for that matter), the Boston Franchise OPS also drew some interest from members of the New England Franchise Association (I’m on NEFA’s board of directors). In…
We just wrapped another successful Franchise Operations Performance Summit (OPS), this time in Boston. This particular OPS, however, had special meaning for more than just what we covered during the two days of workshops. For those of you unfamiliar with…