Evan Hackelby Evan Hackel Have you ever had an experience like one of these? You were impressed by the service-oriented salespeople at the appliance store where you bought your new stove. But the people who came to deliver and…
As you have noticed, plenty of experts are ready to tell you what to do to help your company recover from the pandemic. Some of those experts are offering their opinions on the evening news. Others are writing articles in…
It’s standard practice to hand out survey forms when a day of training is done, or to email feedback forms to trainees the next day. But is that enough? Probably not. Because getting the right feedback in the right ways…
Although generalizations about any demographic group tend to be flawed, here are some attitudes that tend to be shared by a significant number of members of this cohort. I have observed these traits in younger millennials I have hired and supervised, and I am willing to bet that you have too.
Do you have older training materials that you would like to update? Or would you like to create a new training course on your own? If so, we have some great news for you. Actually, we have two pieces…
Work burns people out, it’s a reality. There are real costs that include high turnover, lack of innovation, mistakes and poor customer service, to name a few. Of course, all of those problems result in stress to people and the…
by Dan Black, VP Client Engagement, Tortal Training The world of training is infatuated with games today. Everyone seems to have gotten the idea that games motivate learners to get more involved, to learn faster, and to retain more information…
The International Franchise Association 2017 Convention will be happening at Mandalay Bay in Las Vegas from January 29-February 1 . . . and the Tortal Training team will be there to meet you and discuss your training questions. Tortal…