When it comes to trust, where does your organization lie? Trust is the seed from which successful business relationships grow. In order for an organization to reach its fullest potential, there needs to be an atmosphere of trust within that…
In today’s unstable economy, it is customer loyalty that keeps so many businesses afloat. But how can businesses attract and maintain these loyal customers with so much competition? Probably the best way is through impeccable customer service, and to have…
By now, you’ve probably heard we’re holding a brand new Franchise OPS on December 4-5 at the W hotel in Atlanta. I wanted to remind everyone that the early bird deadline to sign up for Franchise OPS ends this Saturday,…
If there’s one thing I’ve learned in working with franchises over the past 25 years is that franchisors have a secret weapon over any kind of business: their franchisees. Sadly, many franchisors don’t quite know how to get most out…
Earlier this year, Ingage Consulting, Speak! and Franchise Business Review conducted a survey of 200 franchisors regarding their franchisee conferences. With those results as the catalyst, we put together a three-part series of articles for Franchise Update on how franchisors…
In today’s fast-paced, ever-changing, technology-driven workplace, many people face the prospect of being replaced by a machine that can do their job faster and without error. But there is one thing that will remain the same no matter how many…
This summer, the Balihoo Blog, full of tips and trends in marketing, featured a guest post which I wrote. The post deals with the concept of engaging your franchisees, members, or dealers when implementing a marketing strategy. It also mentions…
I have been focusing a lot on blogging this summer. In fact, I just wrote a guest post for ReputationDR Weblog in which I discuss how you can prevent an angry business customer from ruining your online reputation. ReputationDR specializes…
I recently came across a great report by Hay Group about the power of climate in the workplace. Hay Group, www.haygroup.com, is a management consulting firm that helps people within an organization become motivated to perform to their best ability. …
The BAF Signal, written by Bradley Friedman, is a blog that focuses on time management but also has a variety of posts about other interesting topics such as social media. Recently, I wrote a guest post for The BAF Signal that…